We love to hear from you guys! To ensure you get the answer you want as soon as possible, please see below who you should email/call: help@osterr.com.

Ordered something in one of our stores? Need a copy of your prescription or invoice?

No worries! Our in-store teams can update you on the order you placed, answer any questions you have, and send through your prescription in a jiffy. Visit our store's page get in touch with our Customer Service team.

Have a question? Some feedback for us? Just feeling lonely and want someone to email?

Our customer service team would love to help! Use the Support widget on the bottom right-hand side of the site to get in touch, or email help@osterr.com.

Ordered something online? Want to order something online and have questions about your prescription?

Easy stuff!

Email：help@osterr.com