Shipping Policy
Shipping Policy
These wooden eyeglass stands are designed by us, created with premium woods, and hand-painted. Our dog eyeglass stands are meaningful gifts with a fun and modern aesthetic. They make a unique pet gift for someone with a special puppy in their life.
Please note, hand-painted may add a couple more days to your order (because of the communication and approval process).
SHIPPING & DELIVERY
Delivery Time=Processing Time+Shipping Time
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Processing time:10 business days
Shipping time: 15-20 business days
Delivery time: 20- 30 business days
Shipping fees are calculated based on package weight and destination, we offer free Postal Shipping for orders over US $69.For orders less than $69, we will charge $7.99 for shipping.
Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 3-7 business days processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.
* Due to the COVID-19 Pandemic, wildfire, and severe weather in some states, there might be some delays in the delivery time. We're improving our delivery process to make your packages even safer and deliver to you ASAP. Thanks for your patience & support during this difficult time.
More Detail of Shipping Delay See the Website of carriers:
FedEx: https://www.fedex.com/en-us/service-alerts.html
UPS: https://www.ups.com/us/en/service-alerts.page
USPS: https://about.usps.com/newsroom/service-alerts/
About Tax
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Customer Service Email:help@osterr.com
Delivery Time=Processing Time+Shipping Time
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Processing time:10 business days
Shipping time: 15-20 business days
Delivery time: 20- 30 business days
Shipping fees are calculated based on package weight and destination, we offer free Postal Shipping for orders over US $69.For orders less than $69, we will charge $7.99 for shipping.
Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 3-7 business days processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.
* Due to the COVID-19 Pandemic, wildfire, and severe weather in some states, there might be some delays in the delivery time. We're improving our delivery process to make your packages even safer and deliver to you ASAP. Thanks for your patience & support during this difficult time.
More Detail of Shipping Delay See the Website of carriers:
FedEx: https://www.fedex.com/en-us/service-alerts.html
UPS: https://www.ups.com/us/en/service-alerts.page
USPS: https://about.usps.com/newsroom/service-alerts/
About Tax
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Customer Service Email:help@osterr.com